Active Sports Nutrition Deliveries
All orders will be dispatched within 24hrs of cleared payment excluding orders placed over the weekend. These orders will be dispatched first thing Monday. If for any reason there is a delay with your order you will be contacted straight away.
How long will my order take to be delivered
All deliveries will take a maximum of 3 to 4 working days but on most occassions we will try our best to get your order there much sooner where most of our deliveries are actually received the following working day however on busier periods may take up to the 4 working day.
We at Active Sports are always here to help. To ensure all deliveries run smoothly and no extra charges occur for a missed delivery if you have not received your parcel within 4 days of ordering please call us so we can work together to ensure your parcel isn’t returned to us. DPD and Royal Mail hold onto parcels for 5 days after a delivery is attempted so to make sure you haven’t missed a delivery please contact us asap.
Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £9.99 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £9.99 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us . Deliveries will be made any time between 8am and 6pm
PLEASE NOTE
Parcel Force will send you your tracking details via e-mail and if you leave a mobile phone number will also text you with a 1hr delivery window.
If a delivery is attempted at your address but no one is there to collect your parcel a card should be put through your letter box. If a card isn’t put through your door and the parcel is returned to us a charge of £9.99 will occur from us but you may post a claim with Parcel Force to claim back your charge. You will only qualify for this claim if no card is put through your letter box. Under no circumstances will ACTIVE SPORTS NUTRITION post a claim on your behalf and we cannot guarantee your claim will be successful.
We do need to state that it is the customer ™s responsibility to ensure that they are present to sign for the parcel. In no way can ACTIVE SPORTS NUTRITION SUPPLIES Ltd or Parcel Force be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver. In addition I regret that Parcel Force staff (drivers, depot staff or account managers) will not be able to call the customer under any circumstances.
NORTHERN IRELAND,REPUBLIC OF IRELAND SCOTTISH HIGHLANDS AND BRITISH ISLANDS DELIVERY CHARGES
PLEASE NOTE - FREE DELIVERY DOES NOT APPLY TO THESE AREAS The term British Islands occurs to Islands or isles that are separated from the British Mainland by any form of water where a delivery car, van or lorry cannot reach by land.
IF YOU ARE NOT SURE IF YOUR DELIVERY ADDRESS WILL NEED EXTRA PAYMENT PLEASE CONTACT US BEFORE YOU PLACE YOUR ORDER THANK YOU.
PLEASE NOTE
Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £9.99 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £9.99 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us. Deliveries will be made any time between 8am and 6pm
What if your goods arrive damaged
If by the very rare chance your goods are damaged during transit upon delivery we ask that if there is visible damage upon collection to reject the parcel or sign for the parcel as damaged. For us to process a claim and send you out a replacement item we will then need to be provided with photographic evidence of the damaged product and may need to arrange for the courier the collect the parcel back from you or the courier may need to come back to inspect the parcel at your property. If no evidence can be provided as proof of damage and if the courier has no access to view the damaged parcel your claim will be rejected and no replacement will be sent.
